HOW DO I...
REGISTER?
Patients wishing to register with the practice should come into the
health centre and ask to see a member of staff from the computer room. A registration form and medical
questionnaire will be issued for each family member. On completion, these forms should be given back to the
computer room to be checked and to ensure that continuity of medical services is maintained.
HOW DO I...
MAKE AN APPOINTMENT?
Baillieston Health Centre - Phone 0141 531 8050
Shettleston Health Centre - Phone 0141 531 6240
New Appointment Arrangements
Following concerns about the length of time patients have had to wait for doctors' appointments, a new
appointments system has been introduced.
This means:
We now ask our patients to phone on the day they require to be seen by a GP.
The practice will always try to give you an appointment with the doctor of your choice though this may not always be possible. All appointments are for a minimum of 10 minutes.
Nurses and health visitors continue to operate as previous.
To make a same day appointment, please call early.
Weekend and Night Cover
Phone 0141 531 8050 (Baillieston patients)
Phone 0141 531 6240 (Shettleston patients)
If you require urgent attention outside normal hours please telephone the above numbers and you will be
put through to NHS 24 and seen by one of the doctors on call.
NHS 24 is a Government initiative and is available 24 hours per day for advice about health matters.
NHS 24 Tel: 08454 24 24 24
Web: www.nhs24.co.uk
HOW DO I...
OBTAIN
A HOME VISIT?
Baillieston Health Centre - Phone 0141 531 8050
Shettleston Health Centre - Phone 0141 531 6240
Patients are requested to telephone before 10.00am if a visit is required that day. Please give the receptionist as
much information as possible to enable the doctor to allocate priority to house calls. If the house call is
urgent, please make this clear to the receptionist and you may be asked to speak to the doctor, who will then
make the necessary arrangements to call.
HOW DO I...
OBTAIN A REPEAT PRESCRIPTION?
Prescriptions - Phone 0141 531 8050
If your doctor wishes you to be on
regular medication, details of the medication will be entered on to our computer.
The computer will be used to issue your repeat prescription, which
will be monitored by the doctor regularly.
You can obtain your repeat prescription in three ways:
- By handing in your computer slip at the surgery.
- By posting your computer slip to the surgery. If you enclose a stamped addressed envelope, your prescription
computer slip will be posted to you, but please allow for the time it takes to return it by post.
- By telephoning the surgery on 0141 531 8050 between 9.30am and 12 noon and 2.00 and 4.00pm.
Please allow 48 hours for prescriptions
to be processed and signed before collection.
SHETTLESTON HEALTH CENTRE
Prescriptions - Phone 0141 531 6240
You can obtain your repeat prescription in three ways:
- By handing in your computer slip at the surgery.
- By posting your computer slip to the surgery. If you enclose a stamped addressed envelope your prescription card will be posted to you, but please allow for the time it takes to return it by post.
- By telephoning the surgery on 0141 531 6240 between 10.00am and 12 noon and 2.00 to 4.00pm.
Please allow 48 hours for prescriptions to be processed and signed before collection.
HOW DO I...
MAKE COMMENTS OR SUGGESTIONS ?
We are happy to accept and consider comments and suggestions
from our patients. Please present your views in writing at reception or speak to our practice manager.
HOW DO I...
MAKE A COMPLAINT ?
We always try
to provide the best service as possible, but there may be times when you feel
this has not happened. The following information explains our in-house complaints
procedure, drawn up to respond to patient grievances. Our practice procedure is
not able to deal with questions of legal liability or compensation. We hope you
will use it to allow us to look into and, if necessary, correct any problems that
you have identified, or mistakes that have been made. If you use this procedure
it will not affect your right to complain to the Health Board.
If you wish to
make a complaint, please telephone or write to one of our practice managers. Full
details will be taken and a decision made on how best to undertake the investigation.
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